| Our Founder | \n
| Lord Karan Bilimoria is a pioneering entrepreneur, philanthropist, and public leader who has always believed in innovation, quality, and cultural inclusivity. With General Bilimoria’s Canteen, he extends his passion for great dining experiences by offering a carefully curated selection of meals from top-rated restaurants. | \n
| A trailblazer in business and public service, Lord Bilimoria made history as the first Zoroastrian Parsi to sit in the House of Lords. His academic background spans Osmania University, the University of Cambridge, and he is an alumnus through executive education at Cranfield, Harvard Business School and London Business School. As the former President of the Confederation of British Industry (CBI) and Chancellor of the University of Birmingham, and current Chair of the International Chamber of Commerce (ICC) UK, he has championed leadership, economic growth, and business excellence on a global stage. His vision for GBC is simple: to offer a trusted platform where people can enjoy high-quality meals from reputable kitchens, free from concerns about sourcing, transparency, or quality. | \n
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| Who We Are | \n
| At General Bilimoria’s Canteen, we believe that great food should be trustworthy, fresh, and delicious. That’s why we’ve taken the guesswork out of ordering by partnering exclusively with top-rated restaurants across a variety of cuisines. Whether you’re craving comforting classics, bold global flavours, or modern culinary innovations, GBC ensures that every meal is crafted with care and integrity. | \n
| Unlike traditional food delivery platforms, we prioritise transparency and quality. We do not work with \"dark kitchens\"- every dish comes from an established, highly rated restaurant that meets our rigorous standards for hygiene and excellence. Our team personally verifies each restaurant to guarantee that the food you receive is prepared in a clean, professional, and reputable environment. | \n
| At GBC, we are committed to offering more than just convenience- we provide a food experience rooted in trust, heritage, and uncompromising quality. When you choose GBC, you’re choosing a service that values excellence in every bite | \n
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| Why Choose GBC? | \n
| 1. Top-Rated Restaurants Only | \n
| We only partner with restaurants rated 4.0 or higher, ensuring every meal meets our high standards for taste and quality. | \n
| 2. No Dark Kitchens | \n
| Every meal is sourced from a verified, transparent kitchen - no hidden locations or mystery providers. | \n
| 3. Hygiene & Quality Assured | \n
| Our team personally inspects partner restaurants to maintain the highest standards of cleanliness and food safety. | \n
| 4. Trustworthy and Transparent | \n
| We do the research so you can order with confidence, knowing exactly where your food comes from. | \n
| 5. Fresh & Reliable Delivery | \n
| Enjoy meals that are not just convenient but crafted for great taste and peace of mind. | \n
Effective Date: 29 August 2025
\nGeneral Bilimoria’s Canteen (“GBC”, “we”, “our”, or “us”) is committed to safeguarding the privacy of our customers, restaurant partners, delivery partners, and visitors to our website and mobile application (collectively referred to as the “Platform”). This Privacy Policy explains how we collect, use, store, and share personal information and outlines your rights in relation to that information.
\nBy using our platform, you agree to the practices described in this privacy policy. If you do not agree, please refrain from using our platform.
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If you have questions or concerns about this privacy policy or how your personal data is handled, please contact us at:
\nEmail: hello@gbcanteen.com
Postal Address: 9 Berners Place, London, United Kingdom, W1T 3AD
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At General Bilimoria’s Canteen (“GBC”), protecting your privacy is a core priority. To provide you with safe, reliable and personalised services, we collect and process certain categories of information. This collection happens when you use our website, mobile application, or interact with us in any way.
\nWe may collect information that you voluntarily give us, including:
\nWhen you interact with our website, app, or services, we automatically gather certain technical and usage data to improve your experience and keep our platform secure:
\nWe may receive information about you from trusted partners, including:
\nWe collect and use your personal information only where it is necessary to provide you with our services, fulfil our contractual and legal obligations, and improve your overall experience with General Bilimoria’s Canteen (“GBC”). The ways in which we may use your information include:
\nYour information is essential for preparing, processing, and delivering the food you order. This includes confirming your order, sharing the necessary details with our partner restaurants, and ensuring your items reach you safely and on time.
\nWe use the details you provide to create and maintain your account with GBC, allowing you to log in securely, save preferences, view order history, and use other features of our platform. This also helps us provide a seamless experience across the app and website.
\nTo handle your requests, questions, or complaints, we may use your contact details, order information, and any communication history with our support team. This allows us to resolve issues quickly and provide you with the best possible assistance.
\nWe send you important notifications about your orders, such as confirmations, delivery updates, or changes to services. These messages are necessary for us to fulfil our commitment to you and cannot generally be opted out of.
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We may analyze customer behavior, feedback, and interactions on our platform to identify trends and improve our services. This can involve surveys, reviews, or anonymized usage data, all aimed at enhancing the quality and reliability of GBC’s offerings.
\nWhere permitted by law and with your consent (or where you have not opted out), we may send you marketing communications about promotions, discounts, new restaurant partners, or membership benefits such as the GBC Club. You always have the option to manage or withdraw your preferences regarding such communications.
\nWe use your information to help detect, investigate, and prevent fraudulent activities, misuse of our platform, or other illegal actions. This may include verifying payment details, monitoring suspicious transactions, and taking steps to ensure the integrity of our systems and the safety of our users.
\nWe may also process your information to comply with applicable laws, regulations, and reporting obligations. For example, this includes tax compliance, preventing unlawful activity, and responding to requests from regulatory or law enforcement authorities where legally required.
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Like most online services, General Bilimoria’s Canteen (“GBC”) uses cookies and similar tracking tools on our website, app, and related services. Cookies are small text files placed on your device when you browse or interact with our platform. These technologies allow us to recognize your device, remember your preferences, and provide you with a smoother and more personalized experience.
\nWe use cookies and tracking tools for several purposes, including
\nYou have control over cookies:
\nWe are committed to being transparent about how cookies are used. We may update this Cookies section from time to time to reflect changes in technology or legal requirements. Updates will be posted on this page, and in some cases we may notify you directly.
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At General Bilimoria’s Canteen (“GBC”), we may use your personal information to keep you updated about new offers, restaurant launches, seasonal promotions, discounts, and membership benefits, including the GBC Club. These communications are designed to enhance your experience with us by letting you know about opportunities that may be relevant to your tastes and ordering habits.
\nYou are always in control of whether and how you receive marketing messages. You can opt out or change your preferences at any time by:
\nWe may also work with trusted advertising and analytics partners to tailor the offers you see, both within our app and on other websites or social media platforms. This may involve the use of cookies or tracking technologies (see our Cookies section). These tools help us ensure that the promotions you receive are relevant and not repetitive.
\nOur marketing practices are carried out in line with the UK General Data Protection Regulation (UK GDPR) and the Privacy and Electronic Communications Regulations (PECR). We will only send you direct marketing where you have provided consent or where you have made a purchase from us and have not opted out.
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To keep General Bilimoria’s Canteen (“GBC”) safe, fair, and reliable for all users, we use automated systems and decision-making tools. These systems help us detect unusual or potentially harmful activity, protect against fraud, and maintain the integrity of our platform.
\nIn some cases, automated decisions may:
\nWe recognise that automated systems can occasionally lead to errors. If you believe that an automated decision has wrongly affected your account or order, you may contact us at hello@gbcanteen.com to request a manual review.
\nOur use of automated decision-making is based on our legitimate interest in preventing fraud and misuse of our platform, as well as our legal obligations to ensure secure transactions. Where automated systems materially affect your rights, we will ensure you can request human intervention.
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General Bilimoria’s Canteen (“GBC”) will only keep your personal information for as long as it is reasonably necessary to fulfil the purposes set out in this Privacy Policy. The exact retention period will depend on the nature of the information, the purpose for which it was collected, and any legal, accounting, or regulatory requirements that apply.
\nWe may keep your personal data for the following reasons:
\nTo provide transparency, here are some examples of how long we may retain certain categories of data:
\nWhen personal data is no longer required, we will either:
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We respect your privacy and only share your personal information where it is necessary, lawful, and consistent with this privacy policy. At General Bilimoria’s Canteen (“GBC”), sharing information helps us operate effectively, deliver your orders, and improve our services.
\nIn addition to the above, we may disclose your information:
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General Bilimoria’s Canteen (“GBC”) operates primarily in the United Kingdom, but we may sometimes need to transfer and store your personal information outside the UK or the European Economic Area (“EEA”). This may happen, for example, where our cloud hosting, IT infrastructure, or service providers are located in other countries.
\nWhenever we transfer your data internationally, we ensure that your information remains secure and protected in line with UK data protection laws. This includes:
\nIf you would like more information about the specific safeguards we use when transferring your personal data outside the UK or EEA, you may contact us at hello@gbcanteen.com.
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At General Bilimoria’s Canteen (“GBC”), protecting your personal data is one of our highest priorities. We apply a combination of technical, organizational, and procedural safeguards to reduce the risk of loss, misuse, or unauthorized access to your information.
\nWhile we take reasonable steps to protect your data, no system or transmission over the internet can be completely secure. You acknowledge that information you send to us online is done at your own risk. Once we receive your data, we apply strict procedures and security features to try to prevent unauthorized access.
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As a user of General Bilimoria’s Canteen (“GBC”), you have specific rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. These rights ensure that you remain in control of your personal information.
\nTo exercise any of the above rights, please contact us at hello@gbcanteen.com. We may request proof of identity before fulfilling your request to protect your privacy and security. We aim to respond to all valid requests within one month, although this may be extended in complex cases.
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We may update or revise this Privacy Policy from time to time to reflect changes in our business practices, legal or regulatory requirements, or improvements to our services. Any changes will take effect once the updated version is published on our website and mobile application.
\nWe encourage you to check this privacy policy regularly so that you remain informed about how we collect, use, and protect your personal information. Your continued use of the Platform after changes have been posted means that you accept and agree to the updated terms.
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\nGeneral Bilimoria’s Canteen Limited (“GBC”, “we”, “our” or “us”) is a company incorporated in England and Wales with Company Number 14382937. Our registered office is at 9 Berners Place, London, United Kingdom, W1T 3AD. Our primary email contact is hello@gbcanteen.com, and our customer support number is +447826166539. Our VAT number is GB435224320.
\nWe operate as an online food ordering and delivery platform. Our service connects you with restaurants and couriers so that you can place food orders through our website or app. While GBC manages the platform, payments and customer support, the restaurants are responsible for preparing food, and independent couriers are responsible for delivering it to you.
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Our service is designed to make ordering food simple, safe, and convenient. Customers can browse menus, place and pay for orders securely, and track deliveries to their chosen address. The food you order is prepared by our partner restaurants, each of which meets GBC’s requirement of a four-star or higher customer rating at the time of onboarding. Delivery is handled by couriers who work with or through GBC.
\nIt is important to understand that GBC does not itself prepare, cook, or package any food. We act only as an intermediary, ensuring that orders are processed, payments are managed securely, and deliveries are coordinated.
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To use our platform, you must create a customer account with accurate, complete, and current information. You are responsible for maintaining the confidentiality of your login details and for all activity that occurs under your account. If you suspect unauthorised use, you must notify us immediately.
\nAccounts are for personal use only. Duplicate accounts, fraudulent activity, or abuse of promotional offers may result in suspension or termination of your account. By creating an account, you confirm you are legally capable of entering into a binding contract under the laws of England and Wales.
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Our service depends on restaurant participation and courier availability. Some restaurants may not deliver to all addresses, and some areas may not be covered by our couriers. If your location is outside the available service area, you will be informed before placing an order.
\nDelivery times shown on the platform are estimates based on restaurant preparation and courier conditions. They are not guaranteed. Events such as traffic, weather, or high demand may affect delivery times. While we aim to deliver within the estimated time, GBC does not accept liability for delays beyond our reasonable control.
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When you place an order through our platform, you are offering to purchase items from a restaurant. Your order is only confirmed once the restaurant accepts it. Restaurants may decline orders if they are unable to fulfil them due to shortages, high demand, or other operational issues.
\nRestaurants are responsible for the quality and safety of food. They must provide accurate information about ingredients and allergens. Customers with allergies or dietary restrictions should always check menu details carefully and, if necessary, contact our partner restaurant or GBC customer service directly before placing an order.
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Delivery of your order is carried out by couriers assigned to your order. While we give you an estimated delivery time, this is only an approximation and not a guarantee.
\nIf delivery cannot be completed because you provided an incorrect address, failed to answer calls or messages, or the courier considers the location unsafe, the courier may leave the food in a safe location, return it to the restaurant, or dispose of it. In such cases, you will still be charged in full, and no refund will be provided.
\nTo confirm successful delivery, couriers may collect evidence such as a photo, GPS timestamp, or digital confirmation.
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Under the Consumer Rights Act 2015, you are entitled to food that is safe to consume, of satisfactory quality, and as described on the menu.
\nIf your order arrives materially incorrect, unsafe, or not as described, you must contact our customer support team within 24 hours of delivery. We may request photographs or other evidence to investigate your claim. If valid, we will offer a refund, replacement, or account credit at our discretion.
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If you cancel your order before it is accepted by the restaurant, you will receive a full refund. If your order has already been accepted and preparation has begun, you will not be entitled to a refund. In exceptional cases, we may issue account credits instead.
\nIf a restaurant cancels your order, you will receive a full refund. If GBC cancels your order (for example, due to failed payment, courier unavailability, or safety concerns), you will also receive a full refund.
\nBecause food is perishable, you do not have a general right to cancel under the Consumer Contracts Regulations 2013 once a restaurant has accepted your order.
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All prices displayed on our platform include applicable VAT and taxes. Your total bill may include food items, service fees, delivery charges, and optional tips.
\nYou will always see the final payable amount before placing an order. Payment is collected at the time of ordering using the payment methods available on our platform.
\nDiscounts, vouchers, or account credits must be applied before checkout. They cannot be added or refunded afterwards.
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Tipping couriers is optional. Any tips you choose to add during checkout are passed directly to them and are non-refundable.
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General Bilimoria’s Canteen is responsible for operating the platform, managing payments, and providing customer support.
\nWe are not responsible for the preparation, quality, or safety of food (the responsibility of restaurants) or for delays caused by traffic, weather, or other events beyond our control. Nor are we responsible for problems caused by incorrect delivery information provided by you.
\nOur liability to you is limited to the value of the order in dispute. However, nothing in these terms limits or excludes liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any liability which cannot be limited under UK law.
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We are committed to protecting your personal data. All information we collect is processed in line with the UK GDPR and the Data Protection Act 2018. Details of how we collect, store, and use your data are set out in our Privacy Policy.
\nBy using our platform, you consent to the processing of your personal information in accordance with these laws.
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General Bilimoria’s Canteen complies with all relevant UK legislation, including but not limited to:
\nThese terms do not affect your statutory rights.
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These terms are governed by English law. Any disputes will be subject to the jurisdiction of the courts of England and Wales.
\nIf you have a complaint, you should first contact our customer support team. If we are unable to resolve your issue, you may refer it to the Centre for Effective Dispute Resolution (CEDR) or another approved Alternative Dispute Resolution (ADR) provider, as required by the ADR Regulations 2015.
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We may amend these Terms of Service to reflect updates in law, improvements to our services, or operational changes. We will notify you of any significant updates via our platform or email. If you continue to use our services after changes take effect, you will be deemed to have accepted the revised terms.
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If you need assistance, you may contact us by email at hello@gbcanteen.com or by telephone at +447826166539.
\nOur customer service team is available Monday to Sunday, 11 AM–10 PM. We aim to respond within 2 hours for urgent order issues during opening hours, 4 hours for account issues, 24 hours for general queries, and 48 hours for refund requests.
\nNothing in these terms excludes or limits our liability for:
\nEffective Date: 29 August 2025
\nGeneral Bilimoria’s Canteen Limited (“GBC”, “we”, “our” or “us”) operates this website and mobile application (“Platform”). We are registered in England and Wales under Company Number 14382937, with our registered office at 9 Berners Place, London, United Kingdom, W1T 3AD.
\nBy accessing, browsing, or using our platform, you agree to comply with and be bound by these terms of use. If you do not accept these terms, you should not access or use the platform.
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We provide access to our platform on a temporary basis. While we aim to maintain uninterrupted service, we may suspend, withdraw, discontinue, or change the Platform without notice for maintenance, updates, or operational reasons.
\nYou are responsible for ensuring that anyone accessing the platform through your internet connection or device is aware of these terms and complies with them. You must also ensure that your login details remain secure, and you accept responsibility for all activities carried out under your account.
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You agree to use our platform only for lawful purposes. You must not use it in any way that is fraudulent, abusive, unlawful, or harmful. Prohibited activities include, but are not limited to:
\nWe may investigate and take appropriate action against any breach of these terms, including account suspension, content removal, or reporting unlawful activities to law enforcement.
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When you post reviews, ratings, or comments (“User Content”) on the Platform, you must ensure that your contributions:
\nWe reserve the right to review, edit, or remove User Content at our discretion, particularly where it breaches these standards or our Review Terms and Guidelines.
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We may suspend, restrict, or permanently terminate your account if you breach these Terms of Use, our Core Terms of Service, or any other applicable policies. Examples of reasons for suspension include:
\nIf your account is suspended or terminated, you may lose access to any credits, vouchers, or memberships linked to it.
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All intellectual property rights in the platform and its content (including design, software, branding, and media) belong to GBC or our licensors. You may only use the platform for personal, non-commercial purposes.
\nWhen you submit reviews or other contributions, you retain ownership of your content but grant GBC a worldwide, royalty-free, non-exclusive licence to use, display, reproduce, and share it across our platform and related marketing channels.
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We aim to keep the platform up-to-date but do not guarantee that all content will always be accurate, complete, or current. We may update or modify the Platform at any time. Some features or content may be unavailable temporarily or permanently.
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While we take reasonable steps to ensure the platform is reliable and secure, we do not guarantee uninterrupted or error-free access. The platform is provided “as is” and “as available”.
\nWe are not liable for:
\nNothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded under UK law.
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We collect and process personal information in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. For full details on how we use your data, please review our Privacy Policy.
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Our platform may contain links to third-party websites or resources. These links are provided for your convenience only. We have no control over and accept no responsibility for the content, security, or privacy practices of external websites.
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These Terms of Use and any disputes or claims arising from them are governed by the laws of England and Wales. You agree to submit to the exclusive jurisdiction of the English courts.
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We may revise these Terms of Use from time to time. If changes are significant, we will notify you through the platform or by email. Continued use of our platform after updates means you agree to be bound by the revised terms.
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If you have any questions, concerns, or complaints about our platform, you can contact us at:
\nEffective Date: 29 August 2025
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From time to time, General Bilimoria’s Canteen Limited (“GBC”, “we”, “our” or “us”) may issue promotional vouchers or account credits. Vouchers are promotional codes that provide discounts or other benefits when placing an order through our platform, while account credits are funds applied directly to a customer’s account, typically as a goodwill gesture, compensation, or refund.
\nBoth vouchers and account credits (together, “Credits”) may only be redeemed against eligible orders placed through the GBC website or mobile application. Credits have no cash value, are non-transferable, and can only be used in accordance with these terms. If these Terms conflict with our Core Terms of Service, these Terms will govern in relation to vouchers and credits.
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Vouchers are issued at our sole discretion and may be restricted to specific customers, locations, restaurants, or order types. Some vouchers may be made available only to new customers who have not previously registered with GBC, while others may apply only to particular promotions or events.
\nEach voucher will clearly display an expiry date. Once expired, a voucher can no longer be redeemed. Unless otherwise stated, only one voucher may be used per order, and vouchers cannot be combined with other promotions. Vouchers may also carry minimum order value requirements, and orders that do not meet those requirements will not be eligible for redemption. Vouchers and discount codes can only be used on orders above £30.
\nIf an order placed with a voucher is cancelled, any voucher used will be forfeited and will not be reissued. Vouchers cannot be redeemed for cash, nor can they be applied to service charges, delivery fees, or tips unless expressly stated at the time of issue.
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Account credits may be issued by GBC at our discretion. They may arise from customer service resolutions, refunds, or promotional campaigns. Credits are applied directly to your GBC account and can be used to pay for eligible orders.
\nCredits do not represent a cash balance and cannot be exchanged for money, transferred to another customer account, or used outside the GBC platform. Expiry dates may apply to account credits and will be specified at the time they are issued. Once expired, unused credits will be permanently removed and cannot be reinstated.
\nIf your order exceeds the value of your available account credits, you must pay the remaining balance using another accepted payment method. If your order total is less than your available credits, the remaining balance will remain on your account until used or expired.
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Credits must be used in accordance with these terms and must not be misused. Any attempt to manipulate vouchers or account credits – including but not limited to creating multiple accounts, using automated tools or scripts, or engaging in fraudulent activity – may result in the cancellation of vouchers, removal of credits, and suspension or permanent closure of your GBC account.
\nGBC reserves the right to withdraw, amend, or discontinue vouchers or credits at any time, for any reason, with reasonable notice where possible. All decisions regarding eligibility, redemption, and suspected misuse rest solely with GBC and are final.
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GBC will not be liable for any losses arising from the misuse, unauthorised use, or attempted redemption of vouchers or credits outside of these terms. Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any liability that cannot be excluded under UK law.
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These Voucher & Account Credit Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.
\nEffective Date: 29 August 2025
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These Terms apply to all gift cards (“Gift Cards”) issued by General Bilimoria’s Canteen Limited (“GBC”, “we”, “our”, or “us”). By purchasing, receiving, or using a gift card, you agree to these terms in addition to our Core Terms of Service and Website Terms of Use.
\nGift cards may be purchased directly through the GBC website or app and may also be distributed by approved third-party retailers or promotional partners. Gift cards are issued in digital form unless we expressly state that physical gift cards are available.
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Gift cards may be purchased by both individual consumers and businesses registered in the United Kingdom. We may apply minimum or maximum order limits at our discretion, which will be communicated at the point of purchase.
\nPayment for gift cards must be made in full at the time of purchase. Digital gift cards will be delivered electronically to the email address provided at checkout. If we offer physical gift cards, they will be shipped through approved distribution channels and subject to additional delivery terms.
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Purchases of gift cards by businesses are strictly non-refundable.
\nIndividual consumers purchasing gift cards are entitled to a 14-day cancellation period under the Consumer Contracts Regulations 2013, provided that the gift card has not been redeemed in any way during that period. If a refund is approved, the gift card will be immediately cancelled and voided.
\nIf a customer experiences issues with receiving or redeeming a gift card, they must notify us within 72 hours of purchase or delivery. Beyond this timeframe, we may be unable to investigate or issue remedies.
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Gift cards may only be redeemed through the GBC platform against eligible food orders. They cannot be reloaded or topped up once purchased, nor can they be exchanged for cash.
\nGift cards cannot be used to:
\nOnly one gift card may be redeemed per order unless otherwise specified.
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Each gift card has an expiry date clearly displayed at the time of purchase or on the delivery email. After the expiry date, any remaining balance will be cancelled and cannot be refunded.
\nIf a gift card is redeemed partially, the remaining balance will remain on the customer’s account until used or until expiry. Customers may check their balance by logging into their GBC account or contacting customer support.
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If an order exceeds the balance available on the gift card, the customer must pay the difference using another accepted payment method.
\nIf an order is less than the gift card balance, the remaining funds will remain available on the account for future orders until expiry.
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If an order paid for using a gift card is cancelled and eligible for a refund under our Core Terms of Service, the refund will be issued as account credit rather than being reloaded onto the gift card.
\nRefunds will never be provided in cash for gift card purchases or gift card payments.
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Gift cards should be treated like cash. GBC is not responsible for lost, stolen, damaged, or unauthorised use of gift cards. Once a gift card has been issued, the customer is responsible for its safekeeping. We cannot replace or reissue gift cards that have been misused.
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Gift cards obtained through fraudulent activity, resale, unauthorised promotional channels, or in violation of these terms may be cancelled without notice. Any customer involved in fraud or abuse of the gift card system may have their account suspended or terminated.
\nWe reserve the right to take legal action in cases of deliberate fraud or misuse.
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To the fullest extent permitted by law, GBC is not liable for losses arising from the purchase, use, or misuse of gift cards, including loss of revenue, business, profits, goodwill, or reputation.
\nNothing in these terms excludes liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded under UK law.
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When you purchase or redeem a gift card, we collect personal data such as your name, email address, and order information. This data is processed in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Please refer to our Privacy Policy for further details.
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These gift card terms are governed by and interpreted under the laws of England and Wales. Any disputes or claims arising from them will fall under the exclusive jurisdiction of the courts of England and Wales.
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Effective Date: 29 August 2025
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These Membership Terms apply to GBC Club (“Membership”), a subscription program operated by General Bilimoria’s Canteen Limited (“GBC,” “we,” “our,” or “us”). By subscribing to GBC Club, you agree to these Membership Terms in addition to our Core Terms of Service and Website Terms of Use.
\nGBC Club provides exclusive benefits for members, including but not limited to discounted or free delivery, access to restaurant partner promotions, priority offers, and other perks we may introduce from time to time.
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To be eligible for GBC Club, you must have a valid GBC account, reside in an area where our services are available, and provide a valid and accepted payment method. Membership is intended for personal use only and may not be used for commercial or resale purposes.
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Membership benefits are communicated clearly at the time of subscription and may include:
\nBenefits may vary depending on location, restaurant participation, and the type of membership plan selected. We may add, remove, or change benefits at any time with reasonable notice.
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Membership fees are charged in advance at the beginning of each billing cycle, either monthly or annually depending on the plan you select. All fees are inclusive of VAT where applicable.
\nWe may revise subscription fees from time to time. If fees increase, we will give you reasonable notice before your next billing cycle. If you do not agree with the revised fee, you may cancel your membership before the new fee is charged.
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From time to time, we may offer free trials or promotional memberships. These may be limited to certain customers or subject to eligibility criteria. At the end of a free trial, unless cancelled beforehand, the membership will automatically convert into a paid subscription at the standard rate.
\nYou may only participate in one free trial or promotional membership unless otherwise stated. Misuse of free trials (such as creating multiple accounts) may result in termination of your membership.
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By subscribing, you authorize GBC to automatically charge your selected payment method at the start of each billing cycle until you cancel your membership. If your payment fails, we may suspend or terminate your membership until a valid payment method is provided.
\nYou remain responsible for ensuring that your payment details are accurate and up-to-date.
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We may allow members to pause their membership for a specified period. While paused, you will not be charged membership fees, and benefits will not be available. At the end of the pause period, billing and benefits will automatically resume.
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You may cancel your membership at any time through your account settings. If you cancel, your benefits will remain active until the end of the billing cycle already paid for, after which your membership will not renew.
\nIf you cancel during a free trial, your access will end immediately and you will not be charged.
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We may cancel or suspend your membership if you breach these terms, misuse membership benefits, or provide invalid payment information. If we cancel your membership for reasons unrelated to your breach, we may issue a pro-rata refund for the unused portion of your billing cycle.
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We may update the benefits, structure, or rules of the GBC Club from time to time. If the changes are significant, we will notify you in advance. Continued use of your membership after the changes take effect constitutes acceptance of the updated terms.
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To the maximum extent permitted by law, GBC is not liable for any loss of revenue, profits, or opportunities arising from your participation in GBC Club. Our liability is limited to the amount you paid for your membership during the billing cycle in which the issue occurred.
\nNothing in these terms excludes liability for death, personal injury caused by our negligence, fraud, or any liability which cannot be excluded under UK law.
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These Membership Terms are governed by the laws of England and Wales. Any disputes will be resolved in the courts of England and Wales.
\nEffective Date: 29 August 2025
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These Terms apply to promotional offers, discounts, or voucher codes made available by General Bilimoria’s Canteen Limited (“GBC”, “we”, “our” or “us”) in partnership with restaurants, brands, or other third parties (“Partner Offers”). By redeeming or using a Partner Offer, you agree to be bound by these Terms in addition to our Core Terms of Service and Website Terms of Use.
\nPartner Offers are provided to enhance your customer experience by giving you access to exclusive discounts or benefits funded or supported by our partners.
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Partner Offers are made available through the GBC website, app, or official communications such as email campaigns. Each offer will specify its availability period, eligibility criteria, and any restrictions on participating restaurants, locations, or menu items.
\nUnless stated otherwise, partner offers will expire 30 days after being issued. GBC may withdraw an offer before expiry in cases of misuse, technical issues, or partner withdrawal. If your GBC Club Membership ends, any active partner offers linked to it may also expire immediately.
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To redeem a Partner Offer, you must follow the instructions provided at the time of issue, which may include entering a voucher code during checkout or selecting the Offer from your account. Only one Partner Offer may be redeemed per order unless expressly stated otherwise.
\nPartner Offers cannot be exchanged for cash, transferred to another account, or combined with other discounts or promotions. If an order placed with a Partner Offer is cancelled, the offer will not be reissued.
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Partner offers may be subject to specific restrictions, such as:
\nOffers are intended for personal, non-commercial use only. They cannot be used for bulk purchases, catering orders, or resale purposes.
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You must not attempt to exploit Partner Offers through multiple account creation, automated systems, or fraudulent activity. If we suspect misuse, GBC reserves the right to cancel offers, remove account credits, and suspend or terminate your account.
\nAny suspected fraud may also be reported to the relevant authorities or result in legal action.
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Participating restaurants and brands are responsible for fulfilling the elements of the Partner Offer that relate to their products or services, such as menu availability or product quality. While GBC facilitates the redemption of offers, we are not responsible for a partner’s failure to deliver the promised benefit.
\nIf a partner fails to honor an offer, GBC will support you in resolving the issue but cannot guarantee alternative compensation unless explicitly offered at our discretion.
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We may withdraw, suspend, or amend Partner Offers at any time without liability, particularly if there are technical problems, misuse, or withdrawal by the participating partner. If an offer cannot be fulfilled, GBC may choose to issue account credits or an alternative benefit as a goodwill gesture, but this is not guaranteed.
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To the maximum extent permitted by law, GBC will not be liable for:
\nNothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded under UK law.
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These Partner Offer Terms are governed by and interpreted under the laws of England and Wales. Any disputes arising from or in connection with these terms will be subject to the exclusive jurisdiction of the English courts.
\nEffective Date: 29 August 2025
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The GBC Referral Program (“Program”) allows existing customers (“Referrers”) to invite new customers (“Referees”) to use General Bilimoria’s Canteen Limited (“GBC”, “we”, “our” or “us”). By participating in the Program, you agree to these Referral Program Terms in addition to our Core Terms of Service, Website Terms of Use, and Voucher & Account Credit Terms.
\nReferral rewards are intended to encourage genuine recommendations and must be used in good faith.
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To participate as a referrer, you must have a valid GBC account and have completed at least one successful order. Referees must be new customers who have not previously registered with GBC or placed an order using any other account.
\nThe program is open only to individuals for personal use. Businesses, resellers, and accounts suspected of commercial activity are not eligible.
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Each referrer will receive a unique referral link or code. Referees must use this link or code when creating their account and must place their first eligible order through the GBC platform.
\nOnce the referee completes a qualifying order, the referrer will receive a referral reward in the form of account credit or a discount code applied to their GBC account. The referee may also receive a new customer discount if specified at the time of referral.
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Referral rewards will be clearly communicated at the time of issue and may vary depending on promotional campaigns. Rewards are applied as account credits, which are subject to the Voucher & Account Credit Terms.
\nReferral credits:
\nThe maximum number of referrals per customer may be capped, and details of such caps will be published on the Program page or in the referral offer.
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You must not:
\nReferrals that breach these restrictions will be disqualified, and any rewards may be removed. GBC reserves the right to suspend or terminate accounts involved in misuse.
\nWe may suspend, amend, or terminate the Referral Program at any time, without liability. If the Program is terminated, any referral credits already issued will remain valid until their expiry date but no further rewards will be granted.
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To the maximum extent permitted by law, GBC accepts no liability for losses arising from participation in the Program, including but not limited to technical issues, referral link errors, or disputes between Referrers and Referees.
\nNothing in these terms excludes or limits liability for death, personal injury caused by negligence, fraud, or any liability that cannot be excluded under UK law.
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These Referral Program Terms are governed by the laws of England and Wales. Any disputes will be resolved exclusively by the courts of England and Wales.
\nEffective Date: 29 August 2025
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General Bilimoria’s Canteen Limited (“GBC,” “we,” “our,” or “us”) values customer feedback and allows users to post reviews, ratings, and comments (“User Contributions”) on our platform. These Terms set out the rules governing User Contributions and apply in addition to our Core Terms of Service, Website Terms of Use, and Review Community Guidelines.
\nBy submitting User Contributions, you agree to comply with these Terms and confirm that you are responsible for the content you post.
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You retain ownership of the content you create and submit as a user contribution. However, by posting a review, rating, or comment, UGC, you grant GBC a worldwide, royalty-free, non-exclusive license to use, reproduce, distribute, and display your content on our website, app, social media, and in our marketing materials.
\nThis license allows us to make your contributions visible to other users, to share them with partner restaurants, and to use them in promoting our services. You waive any moral rights you may have in relation to how we use your content, provided it is used in line with these terms.
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All user contributions must be accurate, lawful, and respectful. You agree not to post any content that is:
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We reserve the right, but are not obliged, to review, monitor, and moderate user contributions. Any content that breaches these terms or our review community guidelines may be edited, restricted, or removed without prior notice.
\nWe also reserve the right to suspend or terminate accounts that repeatedly breach these terms or attempt to manipulate ratings and reviews.
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You are solely responsible for your User Contributions. By posting content, you confirm that it represents your genuine personal experience and that you have the legal right to share it.
\nGBC is not responsible for the accuracy, reliability, or opinions expressed in user contributions. Reviews and ratings reflect the views of individual users and do not necessarily represent the views of GBC.
\nTo the extent permitted by law, GBC disclaims liability for any loss or damage arising from reliance on user contributions by restaurants, customers, or third parties.
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If you believe that a User Contribution is unlawful, harmful, or infringes your rights, you may report it to us at hello@gbcanteen.com. You should provide details of the content, the reason for your complaint, and any supporting evidence.
\nWe will review your complaint promptly. If we determine that the contribution breaches these terms or applicable law, we may remove or restrict it.
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If you breach these terms, we may remove your user contributions and suspend or permanently delete your account. Any rights previously granted to GBC in relation to your content will continue to apply to material already used before the termination of your account.
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These User Review & Contribution Terms are governed by and interpreted under the laws of England and Wales. Any disputes or claims will fall under the exclusive jurisdiction of the English courts.
\nEffective Date: 29 August 2025
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At General Bilimoria’s Canteen (“GBC”), reviews help shape our community. They allow customers to make better decisions, give restaurants valuable feedback, and ensure that the food delivered is held to high standards. Reviews should be genuine, respectful, and helpful to others. These guidelines explain how we expect customers to behave when posting reviews, ratings, or comments.
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We ask all customers to write reviews that reflect their own personal experience. Please do not post reviews on behalf of others or describe events that you did not personally take part in. If your order was positive, let others know what stood out. If something went wrong, explain what happened factually and clearly.
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Feedback is welcome whether it is good or bad, but it must be shared respectfully. Reviews must not include:
\nRespectful reviews help keep the platform safe and constructive for everyone.
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Reviews must always reflect genuine experiences. You must not:
\nWe take manipulation of reviews seriously and may suspend or remove accounts that misuse the system.
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Reviews should focus on what matters to other customers — the food, the delivery, the packaging, and the overall service. Please avoid posting unrelated content such as political commentary, personal disputes, or issues not connected to your order.
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Reviews must not contain content that is illegal, harmful, or unsafe. This includes:
\nAny content that breaches these rules may be removed.
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Reviews are most useful when they reflect recent experiences. If your review is about an order from a long time ago, it may no longer be relevant to other customers. For this reason, we may remove reviews that are more than one year old or that no longer represent our current service.
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We monitor reviews to ensure they meet these guidelines. GBC may remove or edit reviews that break the rules, restrict visibility, or suspend accounts in serious or repeated cases. Restaurants are allowed to reply to reviews, but they cannot edit or delete them.
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If you see a review that appears unlawful, harmful, or otherwise in breach of these Guidelines, you can report it to us. Please provide details of the issue, and we will investigate. If appropriate, we may remove the content, restrict access, or take further action.
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Reviews are an important way for our customers to share their voices and experiences. By following these guidelines, you help us build a fair, respectful, and trustworthy food delivery community. Thank you for keeping GBC a safe and reliable place for everyone.
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At General Bilimoria’s Canteen (“GBC”, “we”, “our” or “us”), we and our third-party partners use cookies and similar technologies to enhance your experience on our websites, apps, and digital platforms. Cookies help us remember your preferences, keep your account secure, personalise your experience, and provide you with relevant offers, updates, and adverts.
\nCookies are small text files placed on your device (computer, tablet, or mobile) when you use our services. They may store unique identifiers, remember your login, keep track of items in your basket, and help us measure site/app performance.
\nWe also use similar technologies such as web beacons, pixels, tags, and software development kits (SDKs) to understand how our users interact with our services and communications. These help us improve performance, prevent fraud, and deliver personalised experiences.
\nYou can control and manage cookies in several ways:
\nNote: Disabling cookies may affect how our website or app functions.
\nSome of our emails may include cookies or similar technology to track whether you opened them, clicked on links, or interacted with content. This helps us improve communications and tailor future updates to you.
\nWe use SDKs (Software Development Kits) on our customer and delivery partner apps. These tools are necessary for:
\nWe may share cookie-related information with trusted partners for analytics, advertising, fraud prevention, and customer support. These partners may include payment processors, IT service providers, and advertising networks.
\nFor more details on specific cookies or SDKs used, please contact our Data Protection Officer at hello@gbcanteen.com.
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